Support & FAQ

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Support & FAQ

We usually ship out all orders we have received in 24-48 working hours. At the time of shipping the order, you will receive a text message, email and whatsapp from us with the details of delivery partner and tracking ID, these can be used to track your order. In addition, you can also track the status of your order here: https://jeluxa.com/tracking/

FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Customized Jewelry

How Much Time Will It Take To Deliver My Personalized Jewelry Order?

All personalised jewellery is made to order. Once you place your order, it typically takes us about 5 working days to prepare the jewellery, conduct quality checks, and get it ready for dispatch. Delivery usually takes an additional 5-7 working days. Therefore, the overall delivery time for a personalised jewellery order is approximately 12 working days.

Can I Cancel My Personalized Jewelry Order?

As our personalised jewellery is made to order based on your specific requirements, cancellations can only be accepted within 12 hours of placing your order, and before our team begins processing it. Once production has started, we are unable to reverse the process.

To avoid any issues, we strongly recommend that you carefully review your order, including the finish, spelling, and character case, before confirming your purchase.

Why Do Personalized Jewelry Orders Take More Time For Delivery?

All personalised jewellery orders are custom-made, meaning we create each piece from scratch upon receiving your order. Additionally, each order undergoes a thorough 3-step quality control process to ensure the highest standards are met before it reaches you. As a result, it typically takes us about 5 working days to prepare your jewellery.

Once your order is ready, delivery takes approximately 5-7 working days.

How Long Will It Take To Get My Package?

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Payment

What Payment Methods Are Accepted?

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How Do I Track My Order?

Can I use a different payment method?

Orders & Returns

How do I place an Order?

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