Support & FAQ
How Can I Track The Status Of My Order?
We usually ship out all orders we have received in 24-48 working hours. At the time of shipping the order, you will receive a text message, email and whatsapp from us with the details of delivery partner and tracking ID, these can be used to track your order. In addition, you can also track the status of your order here: https://jeluxa.com/tracking/
FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Shopping
What Shipping Methods Are Available?
Do You Ship Internationally?
How long does it take for home delivery?
How Long Will It Take To Get My Package?
Payment
What Payment Methods Are Accepted?
How Do I Track My Order?
Can I use a different payment method?
Orders & Returns
How do I place an Order?
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
How Can I Return a Product?
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