FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Customized Jewelry

How Much Time Will It Take To Deliver My Personalized Jewelry Order?
Can I Cancel My Personalized Jewelry Order?
Why Do Personalized Jewelry Orders Take More Time For Delivery?
What Is Personalized Jewellery?
Is Warranty Applicable To Personalized Jewellery Orders?
Can I Return My Personalized Jewellery Order?
How Do I Take Care Of My Product?
Will My Jewellery Look The Same As Shown In The Website Images?
Is JELUXA Jewellery Made Of Pure Silver?
Do JELUXA Products Have A Warranty?

Payment

What Payment Methods Are Accepted?
Will I Receive A Payment Confirmation For My Paid Order?
What Is The Cash On Delivery (COD) Limit?
Where Will I Get The Refund Money For The Returned Order?
How Many Days Will It Take For The Refund To Reflect In My Account

Shipping, Order Tracking & Delivery

How Can I Track The Status Of My Order?
Will Someone Call Me Before Delivering The Order?
Can I Schedule Delivery On A Specific Day And Time?
How Long Do You Take To Ship The Order?
How Are Orders Placed On JELUXA Delivered To Me?
Are There Any Shipping Charges Applicable To My Order?
How Much Time Does It Take To Dispatch My Order?
Do You Deliver Pan-India?

Return, Replacement & Exchange

How To Exchange/Replace My Jewellery?
I Didn't Like The Product. How Can I Return My Order?
I Placed An Order For A Set, Can I Return/Replace/Exchange Only One Item From The Set?
Is Return Policy Applicable on All Products?
How Are COD Refunds Done?
What Is The Refund Procedure For Returned Order?

Cancelations & Modifications

How Do I Cancel My Order?
What Is Your Cancellation Policy?
What To Do If The Amount Got Deducted But I Haven't Got The Order Confirmation?
Do I Need To Pay Any Extra Charges On Top Of What Is Shown On The Website?
How Can I Pay For My Order At JELUXA?

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